The email address you entered when you registered for our site is your login name. If you've forgotten your password, please click "Reset Password". We will email you a link to reset your password.
Should you need to make changes to your contact information,
To access a list of the wines you purchased previously, after you've logged in, click on the "Purchases" link on the upper toolbar. This will give you the option of searching for your previous purchases by date.
VinoShipper accepts VISA®, MasterCard®, Discover®, and AmericanExpress® credit cards.
We don't keep your credit card number in our system. You will need to enter it each time you place a new order.
You will see an order confirmation on screen and a copy of your order will be emailed to you.
When your order ships you will be sent a tracking number. You can also login in to your account and look in Purchases where you can click on the tracking number for the status.
During Checkout you will be asked to enter a Shipping Address, add the alternate address you wish to use. Remember that there must be a person over the age of 21 there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.Back To Top
Under law, we may ship wine only to people aged 21 and above in states that allow wine shipments to consumers. Should you not expect to be home when your order is anticipated, you have a couple of options. Someone age 21 or above (they'll have to show valid identification) can accept it on your behalf or you can arrange to have it shipped to another location, such as your work location, should you work outside out of the home, or to a neighbor's.
UPS will make three, consecutive, business day attempts to deliver your order.
There are some special processing rules for some areas.
All wine orders to Alabama have to be processed manually. Read below for steps to order wine in Alabama. Please contact us with any questions.
This process is only necessary for buying wine from wineries that don't have a California permit. Our shipments to California have to ship via our California warehouse. There will be a shipping fee to our warehouse and one for the final destination. Please contact us with any questions.
Wines can only be shipped in Virginia if a Virginia Winery has a direct shippers permit.
Maybe, but we only do this for full case orders (12 bottles). Email Customer Service with your request and we can provide you a quote. But be prepared, the shipping will be expensive!
As you know, wine can be damaged by exposure to extreme weather, such as extreme heat or to freezing temperatures. When wine is at risk of being damaged, the winery may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email confirmation you received.
In general it is recommended that you order your wine to be shipped via an expedited service. The less time your wine spends in transit, the less the chance of it being damaged. We apologize for this inconvenience, but such is the dynamic nature of wine.
VinoShipper is committed to you having a positive experience when ordering wine from us. Due to the unique "living" nature of wine, there are some special rules affecting refunds. Go to our Return Policy.
You can contact us at (866) 678-VINO  or at customerservice@VinoShipper.com.Back To Top
Our fees are dependent on if a sale is on a winery's permit or through the VinoShipper network.
Our fee covers credit card fees, age verification services, compliance checking and order tracking. Your winery nets over 90% of the wine's selling price.Back To Top
It is easy to register your winery and wines to be sold on VinoShipper. Click on the link "Sign Up as a Winery" on our home page to start the process and follow through the steps.
After you click on the "Finish" button, you will be taken to your My Account page. This will summarize all of the information you just entered. Note that by clicking on the "Edit" button next to "My Profile" you can make changes whenever they are necessary.Back To Top
Click on the "List A New Wine" under Wines on the top navigation bar This will generate a form that you fill in for each wine you wish to have listed on VinoShipper. Note that after you have entered all of the information you can click on the "Preview this Wine Listing" button to preview what your listing will look like once it goes live.
To upload the image label from your computer, click on the "Browse" button. Your label needs to be sized to 200 pixels square and cannot be larger than 1 megabyte in file size. If you are still having trouble, give us a call at 866-678-8466 or email your image to firstname.lastname@example.org with your winery name and we will upload the image for you.
List the information you have. Leave blank those boxes for which you don't have information.Back To Top
Yes, we establish the pricing for your wine. However, it is our philosophy that as you have invested a great deal of time and thought into establishing your brand and creating your wine, we would be wise to have our price reflect your Manufacturers Suggested Retail Price (MSRP) or appropriate direct to consumer pricing. We want to be sure that our search engine places your wine into the proper categories where your most likely customers can find it.
Yes, we review all of your wine listings before they go live on the site. We want to make sure that no grammatical or spelling errors sneak into the postings. If we have any questions about the intent of a listing, we will contact you directly.
Absolutely. Give us a call at (866)678-8466 and we'll be happy to work with you in having your wine posted on the site.Back To Top
The "Open Order List" captures all of the orders customers have placed for your wine. You will find the link at the top of your "Account" page.
Click the "Orders" link on the top navigation bar. You can see Ready to Ship, Ready for Pickup, and Completed orders.
No, the Order List function is actually a backup system to the primary means we'll use for alerting you when you've received a new order. With the VinoShipper system, once a customer has completed placing their order, the system automatically sends an email to the person you registered to receive them during the signup process notifying them of a new order.Back To Top
Once the customer has completed their purchase, our system automatically generates an order alert that is sent to your company via email.
It's simple, really. Select the wines purchased by the customers and safely pack them for delivery. Go to your account, click on Orders > Orders List and select the order. From here you can print the packing slip and the UPS label. Affix the label to the shipping cartons and either take them to UPS for delivery or alert UPS that they should come to your distribution center to pick up the orders.
We have integrated our order entry, shipping, and tracking system with UPS's. They provide a very sophisticated system that streamlines the process of shipping wines safely and legally while keeping the cost of shipping low.
Once you print the shipping label the tracking number is added to your order and is also notified to the customer once UPS scans the label. This way both you and we can provide this information to customers.
UPS will attempt to deliver the wine three times. After the third try they will hold the order for five days and if delivery cannot be resolved they will return the wine to VinoShipper.com.
We have two layers of verification. When the buyer registers our system checks their name and address against a national database to ensure that they are who they say they are and are 21 years of age or older. Additionally, UPS has a check and balance in place that ensures that their drivers will physically hand the wine shipment to individuals who have definitively proven that they are age 21 or older.
The Sales History report presents all of your sales information in great detail.
In your account click on "Customers" > "Customer List” on the main navigation bar.
VinoShipper owns the licenses for those states that allow retailers to ship wines direct to consumers. We are responsible for staying in compliance in these states, filing the necessary reports and taxes.Back To Top
Your sales information is available any time you want on your Sales page.
We make payments twice per month. For sales made between the 1st and the 15, we pay last day of the month, for sales made between the 16th and the last day of the month we pay the 15th of the following month. This give us time to ensure there are no issues related to the shipments prior to paying for the wine. Payments are made by direct deposit.
Not at this time we will let you know when this becomes available. You can export all the sales data. See "Reports" in your account.