Buyer FAQ

My Account

What is my Login/Password?

The email address you entered when you registered for our site is your login name. If you've forgotten your password, please click "Reset Password". We will email you a link to reset your password.

How do I update My Account information?

Should you need to make changes to your contact information,

  • Click the "Sign In" button in the top right corner of the VinoShipper home page.
  • Enter your login and password information in the appropriate fields and then click "Submit".
  • Once you're signed in, click on "Edit" next to Profile. Update your information accordingly and click "Finish".

How do I find my previous purchases?

To access a list of the wines you purchased previously, after you've logged in, click on the "Purchases" link in the upper toolbar. This will give you the option of searching for your previous purchases by date.

I've lost my password. What do I do now?

  • Click the "Sign In" button in the top right corner of the VinoShipper home page.
  • Then click "Reset Password". This will take you to the Password Reset page.
  • Enter your email address that you registered with.
  • A link to reset your password will be emailed to you.
  • When you receive the email, click on the link enter your new password.

Orders & Shipping

How do I track my order?

When your order ships you will be sent a tracking number. You can also login in to your account and look in Purchases where you can click on the tracking number for the status.

How do I ship to another location?

During Checkout you will be asked to enter a Shipping Address, add the alternate address you wish to use. Remember that there must be a person who is 21 or older there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.

Does someone 21 or older have to sign for my order?

Yes, it's state law.

What if I'm not in when UPS delivers?

UPS will make three, consecutive, business day attempts to deliver your order.

  • They won't specify the time of delivery, but will specify the date(s).
  • If unsuccessful after three attempts, UPS will hold your order five days at one of their local distribution centers. It will then be your responsibility to pick it up.
  • After the five days it will be returned to the winery. If the order is returned you are charged for the return shipping to the winery, and then the reshipping back to you.
  • An alternate delivery address or delivery date can be specified while the order is in transit. There is a $20 per package fee for the in-transit change plus any additional shipping charges.
Alternatives to consider when selecting a delivery address.
  • Have it shipped to a business address.
  • Check out a local UPS store and ask if they will receive it for you(many charge $5-$10 per pack to receive it for you).
  • Set the order up for "Will Call" at the local UPS Service Center after it has shipped. Once it arrives, you will have five days to pick up the order at the appropriate local distribution center. There is no additional fee for this.

What happens if my order is lost or damaged?

Call or email us. We Guarantee delivery of your order and so if anything goes wrong we will either refund you and provide a replacement order for you at no cost to you.

Where can wine, mead or cider be shipped?

  • The rules and regulations for shipping wine varies by state. See List here.
  • Please refer to the specific winery or wine page to confirm if the wine can be shipped to your destination state.
  • International shipments are not available at this time.

What are the Special Shipping options?

There are some special processing rules for some areas.

Alabama (12 bottle minimum)

All wine orders to Alabama have to be processed manually. Read below for steps to order wine in Alabama. Please contact us with any questions.

  • Register as a buyer here. This verifies your age for us.
  • Fill out this authorization form from the Alabama ABC.
  • Find a state store for your wine to be delivered to here and list it on the authorization form.
  • Send us an email with your authorization form and your order.
  • Once we receive your order information we will contact you for credit card details.
California (12 bottle minimum)

This process is only necessary for buying wine from wineries that don't have a California permit. Our shipments to California have to ship via our California warehouse. There will be a shipping fee to our warehouse and one for the final destination. Please contact us with any questions.

  • Register as a buyer here. This verifies your age for us.
  • You won’t be able to place your order online, so please call or email us the wine (with quantities) you wish to purchase.
  • Provide us with your credit card information (number, card, expiration and billing address). For your security, this is best done over the phone.
  • Get us your shipping address in California by phone or email.
  • We bring the wine to our California warehouse and then ship to your California address.
  • There are two charges to your credit card. One for the wine shipping to our warehouse in California and one for the shipping charge to your California address. It's approximately $25 to ship a case of wine within California.

Wines can only be shipped in Virginia if a Virginia Winery has a direct shippers permit.

Does VinoShipper ship outside of the United States?

When possible, but we only do this for full case orders (12 bottles). Email Customer Service with your request and we can provide you a quote. But be prepared, the shipping will be expensive!

Why is my order being held up because of weather?

Wine can be damaged by exposure to extreme weather, such as extreme heat or freezing temperatures. We may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email confirmation you received.

It is recommended that you order your wine to be shipped via an expedited service. The less time your wine spends in transit, the less the chance of it being damaged.

What if I want to return wine?

VinoShipper is committed to you having a positive experience when ordering wine from us. Due to the unique "living" nature of wine, there are some special rules affecting refunds. Go to our Return Policy.


Purchasing through VinoShipper is absolutely safe and secure. In an effort to protect your privacy, VinoShipper uses the latest technology to keep your personal information safe. Credit card transactions are handled by an accredited third-party financial institution, who receives credit card and other personal information for verification purposes and to process transactions. PayPal payment are also accepted subject to their terms & conditions.

Contacting VinoShipper

You can contact us at (866) 678-VINO [8466] or at